Triumf House Terms of Use

Version of November 10, 2026

1.1. Triumf House (platform.triumf-house.com) is a closed online platform for real estate brokers and agencies working in the market of the Republic of Armenia (the "Platform").

1.2. The owner of the Platform and the party to this agreement is Individual Entrepreneur Alaverdian Vage Mgerovich (Republic of Armenia), registration number 99.1403452, TIN (ՀՎՀՀ) 4985625, address: 21 Stepan Shahumyan St., Norakert, 1142, Armenia, e-mail: info@triumf-house.com ("we", "the Platform").

1.3. These Terms are a public offer and an agreement between us and the user. By registering and ticking the "I accept the Terms" box, you accept them in full. If you do not agree with the Terms, do not register or use the Platform.

1.4. The Privacy Policy (platform.triumf-house.com/privacy) and the Consent to Personal Data Processing apply together with these Terms. Section 12 ("Instruction to process client data") is an integral part of the agreement.

3.1. The Platform is intended for professional (B2B) use only, by real estate brokers and agencies. Users must be over 18 years of age and have full legal capacity.

3.2. Registration is by e-mail. A moderator confirms the phone number by calling it. Access is opened after confirmation.

3.3. We may refuse activation or request additional information about your professional activity without giving reasons. No payment is accepted before activation.

3.4. One account — one person. Sharing account access with anyone else, including colleagues, is prohibited.

3.5. The Platform is designed for work in the real estate market of the Republic of Armenia.

4.1. Plans:

Plan Seats Month Year
Solo 1 AMD 8,000 AMD 80,000
Team up to 5 AMD 15,000 AMD 150,000
Agency up to 20 AMD 25,000 AMD 250,000

An annual payment equals the price of 10 months.

4.2. Payment is accepted through our manager: in cash, by bank transfer or by card. A document confirming the payment is issued for each payment. Online payment on the Platform is not yet available.

4.3. There is no automatic renewal. A subscription is valid until the end of the paid period. When the period ends, access is restricted (you cannot reveal contacts or open other brokers' listings or start new deals), but your data is kept for the periods set out in the Privacy Policy. Full access is restored upon renewal.

4.4. We may change prices by notifying users at least 30 days in advance by e-mail and in the account. The new price applies from the next paid period; a period already paid is not recalculated.

5.1. A new user receives 3 months of free access on the Solo plan.

5.2. The trial is granted once per confirmed phone number and starts when a moderator confirms the number. To enforce this rule we keep a protected fingerprint of the number (Section 4 of the Privacy Policy).

5.3. When the trial ends, access is restricted as set out in clause 4.3 until payment.

6.1. Monthly plan payments are non-refundable once the paid month has started, except as provided in clause 6.3.

6.2. Annual plan. You may cancel an annual plan at any time. We refund the amount for unused full months, with the months used recalculated at the monthly price of the plan. Example: Solo annual plan AMD 80,000, 3 months used: 80,000 − 3 × 8,000 = AMD 56,000 refunded. The current incomplete month counts as used.

6.3. If the Platform is unavailable through our fault for more than 72 consecutive hours, or if we discontinue the Platform, we refund the unused period pro rata.

6.4. No refund is given on blocking for serious violations (clause 15.3), unless the blocking is found to have been wrong.

6.5. Refund requests go to info@triumf-house.com or support. Refunds are made by the original payment method or by bank transfer within 10 business days after the amount is confirmed.

7.1. The Platform is a tool for brokers' work. We:

7.2. Brokers enter into agreements with their clients and with each other on their own and are responsible for performing them.

8.1. Commission is not shared. Each broker receives commission from their own client under their own agreement with that client. The Platform does not split, withhold or collect commission and takes no percentage from deals.

8.2. A broker may record their commission on a deal for their own accounting. This record is visible only to the broker and their manager.

8.3. Deals without client data. A buyer's (tenant's) broker opens a joint deal on another broker's listing with the “I have a buyer” button. No client data is needed for the deal and none is transferred to the Platform: brokers talk to each other in the deal chat, and clients do not register on the Platform.

8.4. Several buyers. Deals with several buyers' brokers may run on the same listing at the same time. The broker who posted the listing decides, together with their client, with whom to close the deal. When a deal is closed, the other deals on that listing are closed automatically.

8.5. Arrangements between brokers. Arrangements made in the deal chat are arrangements between the brokers. The Platform does not guarantee them (Section 7).

8.6. Disputes between brokers may be reviewed by a moderator based on the deal history on the Platform (statuses, messages, dates, files). The moderator's decision applies on the Platform (for example, blocking a violator), is not a decision to recover money and does not deprive the parties of the right to go to court.

9.1. Post only real properties whose owner has agreed to the listing.

9.2. Phone numbers, links, e-mail addresses, messenger handles, logos and watermarks are prohibited in descriptions and photos. Descriptions and photos are checked automatically, including by artificial intelligence.

9.3. A listing not updated for 45 days is archived. A listing can be restored from the archive by confirming it is current.

9.4. Duplicate listings and disputed exclusives are sent to moderation. The moderator may merge duplicates, remove a listing or request confirmation of authority.

9.5. The exact address of a property and the broker's contact are visible only to brokers with active access. The cadastral code and the owner's commission are visible only to the listing broker and their manager.

9.6. Exclusive. An exclusive confirmed by a moderator is protected: while it is active, other brokers cannot post a property at the same address.

10.1. By uploading photos and texts, a broker confirms that they hold the rights to them or the right holder's permission.

10.2. The broker grants us a free non-exclusive licence for the period the listing is posted and the deal data is kept: to store and show them to other Platform brokers and to clients in selections, to resize and process photos for display, and to translate and check texts. We do not use these materials outside the Platform.

10.3. If a right holder complains, we remove the disputed materials and notify the broker. The broker is liable to the right holder for infringing their rights.

11.1. The Platform uses artificial intelligence (Claude, Anthropic) to translate descriptions and chat messages, draft descriptions, check descriptions for contacts and photos for logos, and give the moderator hints on duplicates.

11.2. AI can make mistakes. Translated texts are marked as automatic translations, and the original is available. Price, area and other numeric parameters are not translated and are shown from the original listing.

11.3. Only the original data entered by the broker has legal effect. The broker is responsible for the published text of a listing, including text based on an AI draft.

11.4. Do not put phone numbers, passport details or other unnecessary client information in chats and descriptions: chat texts are sent for translation.

12.1. In the CRM, a broker keeps the data of their clients: name, phone numbers, messengers, requests, viewings, notes. The broker (or the agency, if the work is done in a team) decides on their own why and which client data to enter and is the processor of this personal data within the meaning of the RA Law on Protection of Personal Data (the person who determines the purposes of processing). We process it as an authorised person on the broker's instruction (Article 14 of the Law).

12.2. The broker warrants and is responsible that they:

12.3. Content of the instruction (Article 14 of the Law):

12.4. We do not use the broker's client data for our own purposes, do not sell it and do not show it to other brokers, except as described in these Terms.

12.5. Client data is not needed for joint deals and is not shared with other brokers.

12.6. If a client contacts us with a request about their data, we forward the request to the broker and help fulfil it within the time limits set by the Law. The broker must respond within those time limits.

12.7. The Platform owner and persons related to it do not use other brokers' listing, client and deal data for their own brokerage activity.

13.1. A manager pays for a team plan and invites staff. By accepting the invitation, a staff member agrees that the manager sees their listings, clients, deals (read-only), their commission records and the team income report.

13.2. Client data, listings and deals that a staff member handles in a team are handled for the agency. The agency (manager) is the processor of this data.

13.3. When a staff member leaves the team, the manager decides which listings, clients and deals stay with the agency and which go with the staff member. The staff member's profile (name, photo, contacts) stays with the staff member. If the staff member keeps using the Platform, they move to their own plan.

13.4. Deal files cannot be deleted: they remain in the deal and are available to its participants and their managers for the retention period.

13.5. A dispute between a manager and a staff member about data is resolved between them; the Platform follows the manager's decision unless a court or the law provides otherwise.

Limits on revealing contacts and the activity log are part of the database protection. We may change the limits without separate notice.

15.1. Violations lead, in order, to: a warning → a temporary block (up to 30 days) → account blocking. For a serious violation we may apply a stricter measure straight away.

15.2. A temporary block does not extend the paid period.

15.3. Serious violations, for which an account may be blocked immediately and without a refund for the current period: scraping the database, transferring the account, posting listings in breach of another broker's confirmed exclusive, systematic fake listings, publishing other brokers' listings on other websites.

15.4. We notify you of the measure and its reason by e-mail. You may appeal within 14 days via support or info@triumf-house.com. We respond within 10 business days. An appeal does not deprive you of the right to go to court.

16.1. The Platform is provided "as is". We strive to keep it running continuously but do not guarantee the absence of interruptions and errors.

16.2. We are not liable for the actions and arrangements of brokers and clients, the accuracy of listings, translation errors in text the broker has published, lost profits or indirect losses.

16.3. Our total liability to a user is limited to the amount the user paid us in the 3 months before the event giving rise to the claim.

16.4. The limitations in clauses 16.2–16.3 do not apply to losses caused intentionally or by gross negligence, or in other cases where the law does not allow liability to be limited.

16.5. The user is liable to us and to third parties for breaching these Terms, rights to photos and texts, and personal data law when entering client data.

17.1. A broker may delete their account in the settings or by request to info@triumf-house.com.

17.2. Immediately after deletion: the profile is hidden from other users, listings are unpublished, selections stop opening, and notifications are switched off.

17.3. Within 30 days, the profile, CRM (clients, requests, viewings, tasks, notes) and listings not involved in deals are deleted. Backups are overwritten within the following 30 days.

17.4. Kept longer: joint deal data (participants, statuses, chat, files, reviews) — 3 years after the deal is closed; payment data — for the periods required by RA tax law; the protected fingerprint of the phone number — 3 years, for the trial rule; information about blocking for violations — 3 years. Details are in the Privacy Policy.

17.5. If the account is on a team plan, data that stays with the agency under clause 13.3 is not deleted together with the staff member's account.

18.1. We may change the Terms by notifying users at least 14 days in advance by e-mail and in the account. The new version with its date is published at platform.triumf-house.com/terms.

18.2. If you keep using the Platform after the changes take effect, you agree to them. If you do not agree, you may delete your account; clause 6.2 applies to annual plans.

18.3. Changes required by law or by a public authority may take effect earlier.

19.1. These Terms are governed by the law of the Republic of Armenia.

19.2. A dispute is first handled through a claim procedure: send a claim to info@triumf-house.com. We respond within 30 days.

19.3. If the dispute is not resolved, it is heard by a court of the Republic of Armenia at the location of the Platform owner, unless the law provides for a different jurisdiction.

20.1. These Terms are made in Armenian, Russian and English. In case of discrepancy between the versions, the Armenian text prevails.

IE Alaverdian Vage Mgerovich · Triumf House · info@triumf-house.com · platform.triumf-house.com